Nancy Ferrell
Former CRS Mediator, Dallas Office; Private Mediator and Trainer
People realize that everybody in this situation can be empowered and nobody is going to be diminished by it. They realize that by involving the minority community in decision making, it's not going to diminish the power of the establishment, it's going to enhance that environment. To me there is nothing more exciting than to see people actually start to believe it, because that's what keeps them from cooperating, everybody believes they're going to lose control. You have to create an environment where they can see that cooperative efforts enhance everybody. They want that. It just takes such a burden off everybody.
