Nancy Ferrell explains how she coaches both sides to explain their issues in a way they are heard and understood.
Nancy Ferrell explain why it is so important that each side sees the legitimacy, at least, of the others' interests.
Bob Ensley discusses the importance of keeping the long-term goals of conflict resolution in mind.
Nancy Ferrell explains how she persuaded a business community to address a racial problem with Iranian students by convincing the white leaders that the conflict might impact their financial interests.
Bob Hughes describes how he insisted that everyone be heard out, even if it was painful or upsetting to the other side.
Civil rights mediator Stephen Thom explains how he helps each side understand the others' perspectives.
Wallace Warfield describes how he used to create safe situations in which all sides could effectively communicate with each other--often for the first time.