S.Y. Bowland discusses mediating conflicts when one party defines the problem as racial; the other does not.
Sarah Cobb describes the importance of framing values clearly in one's narratives.
Silke Hansen talks about helping parties find an acceptable way to reframe their problem.
Sarah Cobb describes her goals as an intervenor as helping people reframe their narratives.
Roy Lewicki considers whether facilitators should pursue resolution when the situation is not ripe.
Dennis Sandole talks about the importance of understanding the paradigms of the people involved in the conflict.
CRS mediator Silke Hansen describes how she helps parties reframe their demands to ones that are not only attainable, but also will likely yield better outcomes for them over the long term.
Civil rights mediator Dick Salem explains how you help disputants devise an acheivable agenda.
Nancy Ferrell talks about the difference between "power over" and "power with," and discusses how a transition can be made from the former to the latter during mediation.
Silke Hansen suggests a useful extension of the common "girls with the orange" metaphor for interest-based bargaining.
Nancy Ferrell describes how she coaches all the parties so they can participate effectively in the mediation process.
Nancy Ferrellexplains how she coaches both sides to explain their issues in a way they are heard and understood.
Stephen Thom tells an interesting story about the repatriation of Native American remains. Surprisingly, agreement was reached when the whites, who had been accommodating, refused (at the Native Americans' request) to negotiate any further.