Angel Alderette explains how listening can help prevent violence.
CRS mediatorSilke Hansen explains the "two taproot" or "two fuse" theory of conflict escalation.
CRS mediator Ozell Sutton tells how he works with parties to prevent violence during marches and demonstrations.
Former Community Relations Service Mediator Nancy Ferrell describes how she dealt with potentially violent situations.
Community Relations Service Mediator Silke Hansen describes how she gets parties to sit down together before potentially violent demonstrations to work out the "rules of engagement." That usually prevents trouble before it starts.
Mediator Julian Klugman describes how he handles violent or potentially violent situations.
Mediator Richard Salem describes how he de-escalated a potentially violent confrontation at the Wounded Knee take-over.
Community Relations Service Mediator Ozell Sutton describes the difference between "street mediation" and "table mediation" and how he got--and kept people involved in each in a very hostile employment dispute.
Mediator Ozell Sutton uses humor to de-escalate a situation, though resolution remained elusive.
Mediator Ozell Sutton describes a terrifying incident from the early civil rights era.
Community Relations Service Mediator Stephen Thom describes how he uses student leaders to prevent school violence.
Former Community Relations Service Mediator Wallace Warfield discusses how he balances his mediation activities with justice concerns.
Stephen Thom talks about a dispute resolution and conflict prevention system that was put into place in a largely African American and Latino school district to work to prevent racial problems before they started.
Efrain Martinez describes the remarkable response of Jasper, TX to a violent hate crime.